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FAQs

  1. Help! I don’t know how to buy things online.
    Here we will show you a quick and simple guide of steps from register till make payment.
    • Register an account as a user at www.allyoung.my
    • Shopping in the website
    • Add to cart the desire item(s)
    • Check out the shopping cart
    • Check the desired item quantity or other detail
    • Click “Checkout now” for your shopping cart
    • Fill up shipping information
    • Choose your shipping method
    • Apply if ANY promotion/voucher code OR credits OR balance
    • Choose the payment method and make payment
    • If you choose “Bank Deposit”, please inform us payment through call/email/FB inbox
    • Confirmation of Order will be emailed to your email address that you used to register

Account

  1. Do I need an account to shop with you?
    An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :)
    You can also save your shipping information for a quicker checkout experience!
    PLUS, you will get to accumulate points that you can use in the future!
  1. How do I change my delivery address?
    You contact us via email/FB message/whatsapp to let us know your latest delivery address

Payment

  1. How to make payment?
    allyoung supports MOL Pay Gateway to process online transactions in Ringgit Malaysia currency (MYR) securely. You will only see the payment page after clicking ‘Checkout Now’ button.
  1. What if I can't make payment online?
    You can choose "Bank Deposit” or “Cash of Delivery (COD)” when you check out. Please nd an email to service@allyoung.my or message us on Facebook to let us know that you’ve paid. Please also include proof of payment and your order number.
    Bank Name: AmBank
    Acc Name: Allyoung International (Malaysia) Sdn Bhd
    Acc Number: 8881019928461
  1. Is my shipping address entitled for COD?
    At the moment, we are able to accept COD if your shipping address postcode is within the below coverage: [Please click here to check]
  1. Will there be additional charges if I select for COD payment?
    No, there won’t be additional charges for COD payment. You will just need to pay for the shipping fee.
  1. Can I choose not to pay if I am not satisfied with the purchase?
    No, you are required to pay before opening the parcel. You can always contact our customer care if you are not satisfied with the shipment.
  1. Can I select for COD if I choose to return my purchase?
    Unfortunately, no.
  1. What is the minimum or maximum order value for COD?
    You can opt for COD payment with purchases of value above RM100 and below RM380 (after applicable discounts).
  1. Is payment via Cash On Delivery (COD) safe?
    Your security is very important to us. We work closely with our courier company (NinjaVan) to ensure Cash On Delivery orders are safe. You will be required to sign an invoice upon delivery, which will confirm and ensure the collection of your cash.
  1. What if Cash On Delivery (COD) is not available at my area?
    Oh no you can always make payment via other payment method such as Bank Deposit, Debit/Credit Card and also MolPay at 7-eleven!
  1. How much is your delivery fees?
    Our Shipping fee is RM8 for both Peninsula Malaysia and West Malaysia

Voucher

  1. Are my vouchers transferable to cash?
    No. All vouchers cannot be transferred to cash or credits.
  1. Can I combine voucher codes on my order?
    Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. So sorry!

Order

  1. Do you offer free samples?
    No, we do not have any free samples.
  1. How can I check the status of my order(s)?
    You can view your order(s) in the My Account section. After the Confirmation of Order is posted out, your Fulfillment Status will change from "Unfulfilled" to "Fulfilled" with a courier company tracking number attached. (with the courier company website link)
  1. When will my order shipped?
    Upon payment confirmation, your orders will be packed on the same day and scheduled for delivery on the next working day! The courier service of our choice will then collect from our warehouse and the parcel will reach you in 3-5 working days!
  1. Will there be any delays in shipping during promotion period?
    Yes, shipping might take longer during the holiday seasons, sale periods and extreme weather.
  1. How do I track my order?
    Our current appointed courier company are NinjaVan and LWE. You may track your parcel in the links below:
    NinjaVan - https://www.tracking.my/ninja-van
    LWE - https://www.lwe.asia/zh/
  1. What should I do if my product(s) haven't been delivered yet?
    Once the parcels have been dispatched from our warehouse, you can contact our appointed courier company for the most updated delivery status of your parcel. Should you not be able to reach them, you can always reach us at service@allyoung.my.
  1. What will I get back after returning the item(s) or order item is out of stock?
    Once we’ve double checked the items you returned are in good condition, we will refund back the amount you’ve paid for your order (within 30 days). For more info on our return policy, please click here
  1. Why is the item in my shopping cart out of stock?
    allyoung cannot guarantee the availability of items until the checkout process is completed with payment.
  1. What can I do if I fail to checkout due to an item being out of stock
    You will have to remove the out of stock items from your cart before proceeding to check out.
  1. Why is my order cancelled?
    allyoung reserves the right to cancel or modify any order if a customer’s purchase behavior is seen to be suspicious or potentially fraudulent. If you have an enquiry, kindly contact our Customer Service via service@allyoung.my.
  1. Can I modify my order after I’ve placed them?
    No, unfortunately we cannot modify orders once they have been placed.
  1. Can I cancel my order after I placed it?
    Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order.

Return

  1. How do I return an item?
    Please let us know within 14-days of receiving your items. The items have to be unopened and sealed. Please call/email us to let us know that you would like to return your items before you send it back to us. We will send you our Refund Declaration Form for you to fill out. For a more comprehensive steps, view here
  1. I received a package that is not mine!
    We’re so sorry for the mix up with your order! Please email our Customer Care team with your order number and pictures of the parcel box, the order packing slip, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out ASAP!
  1. I received a package with wrong items!
    We’re so sorry for the mix up with your order! Please email our Customer Care team  with your order number and pictures of the parcel box, the order packing slip, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out ASAP!
  1. I received a package with broken items!
    Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team  within 14 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you ASAP!   
  1. Can I get a refund if the product price has changed after i placed an order?
    Due to the fact that product prices fluctuate during promotion(s), the price that you see when you placed your order is final.

SA-YOUNG

  1. Do I get 20 Young Points for every product review I leave?
    Yes! Please leave us heaps of product reviews! For every review, we award you 20 Young Points.
  1. Can I combine points from multiple accounts into a single account?Unfortunately, no, we cannot combine points from multiple accounts into one single account
  1. How do I become a Sa-Young VIP and what is the validity?
    You can be our Sa-Young VIP by spending RM700 and above per year. Your status will be reviewed every year.
  1. How do I maintain my Sa-Young VIP member status?
    You can maintain your status by spending RM700 yearly. If you spend less than RM700, you will be placed in the Sa-Young status